Refund policy
Our guarantee
At SwolSupply swolsupply.com, we want you to love your gear. If something isn't right, we'll make it right.
All our products come with automatic guarantees under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a product that is faulty, unsafe, doesn't match the description, or doesn't do what we said it would.
Change of mind
If you change your mind about a purchase, we can offer an exchange or store credit within 30 days of delivery, provided the item is unused and in its original packaging. Return postage for change-of-mind returns is at your expense. This is offered as a gesture of goodwill and is in addition to your rights under the Australian Consumer Law.
How to start a return
1. Email us at support@swolsupply.com within 30 days of receiving your order, with your order number and a photo of the issue if the item is faulty.
2. We'll reply within 48 hours with return instructions and the correct return address.
Do not send items back without contacting us first, as our warehouse address differs from our business address.
3. Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.
Faulty or damaged items
If your item arrives damaged or develops a fault, contact us with photos within 7 days of delivery. We will cover return postage and offer a replacement or full refund, including original shipping.
Non-returnable items
For hygiene reasons, we cannot accept returns on leggings or other clothing that has been worn, unless the item is faulty.
Late or missing refunds
Check your bank account first, then contact your payment provider, as posting times vary. If you still haven't received your refund after 10 business days, contact us at support@swolsupply.com.